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Frequently Asked Questions
How does the verification process work?
Our verification process involves uploading your documents (ID, proof of income, rental history) which are then reviewed and validated by our team. This typically takes 1-2 business days.
What documents do I need to get verified?
You'll need a government-issued ID, proof of income (pay stubs, W-2, or tax returns), and rental history from your previous landlord. A credit report is optional but recommended.
How long does it take to get approved for a rental?
Verified tenants typically get approved within 24-48 hours, compared to the standard 3-5 business days for traditional applications.
Is there a fee for using TrueTenant?
There's no fee to create an account or get verified. Some landlords may charge application fees, but these are often reduced for verified tenants.
Can landlords use TrueTenant?
Yes! Landlords can list their properties and receive applications from pre-verified tenants. This helps streamline the rental process and reduce vacancy rates.
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